Contact Us

Thank you for visiting Aloralamps.

At Aloralamps, we are committed to providing clear product information, responsive customer support, and a reliable shopping experience. Our customer support team is available to assist with product questions, order inquiries, shipping information, returns, and after-sales support.

Customer Support

Email: support@aloralamps.com

Phone: +1 (410) 240-8062

We aim to respond to all customer inquiries within 1–2 business days.

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

Response times may be slightly longer during public holidays or periods of unusually high inquiry volume.

Business Information

Aloralamps Inc

611 W 6th St Ste 2800
Los Angeles, CA 90017
United States

This address is our registered business address and authorized return address.

For any return request, please contact our customer support team before sending your package. We will review your request and provide the necessary return instructions to ensure your return is handled properly.

Order Support

If you are contacting us regarding an existing order, please include the following information:

• Order number
• Email address used during checkout
• Product name
• Description of your question or concern
• Photos or videos when reporting damaged, defective, missing, or incorrect items

Providing these details helps our team review and resolve your request more efficiently.

How We Can Help

Our customer support team can assist with:

• Product information and specifications
• Dimensions and installation guidance
• Bulb requirements and voltage information
• Dimming compatibility
• Order status and tracking updates
• Shipping and delivery inquiries
• Damaged, defective, missing, or incorrect items
• Return and cancellation requests
• General after-sales support

Returns and Order Assistance

Before returning any product, customers must contact our support team for approval and return instructions.

Please include your order details when submitting a return request so we can verify the purchase and provide the correct return process.

For complete information about returns, shipping, and customer policies, please review:

• Shipping Policy
• Refund Policy
• Privacy Policy
• Terms of Service

Thank you for choosing Aloralamps. We appreciate the opportunity to assist you and provide a reliable lighting shopping experience.