Refund policy
Refund Policy
At Aloralamps, customer satisfaction is important to us. We want every customer to have a clear understanding of our return process, eligibility requirements, and refund procedures.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 calendar days after the confirmed delivery date to request an eligible return.
To be eligible for a return, the lighting fixture must be:
- Unused
- Uninstalled
- Unwired
- Unassembled
- In its original condition
- Returned with all original components, mounting hardware, accessories, instructions, and original packaging
You will also need your receipt, order number, or other proof of purchase.
Products that have been installed, wired, assembled, altered, repaired, damaged after delivery, or returned with missing components may not be eligible for return.
Please keep the original packaging until you have fully inspected and approved your lighting fixture.
How to Request a Return
To request a return, please contact:
Email: support@aloralamps.com
Please include:
- Order number
- Product name
- Reason for return
- Photos of the product and packaging when applicable
All returns must be reviewed and approved before being shipped.
After your return request has been approved, our customer support team will provide return instructions.
Please do not send products back before receiving return authorization.
Items returned without prior approval may not be accepted.
Return Shipping Costs
For returns requested due to personal preference, incorrect size selection, style preference, color preference, or a change of mind, the customer is responsible for return shipping costs.
Customers must follow the return instructions provided by Aloralamps and use a trackable shipping method.
The customer remains responsible for the returned product until it is received and inspected.
For approved claims involving damaged, defective, incomplete, or incorrect items, Aloralamps will provide an appropriate resolution according to the circumstances.
Original expedited shipping charges, special delivery fees, installation fees, electrician fees, and third-party service charges are non-refundable unless the issue resulted from an error made by Aloralamps.
Restocking Fees
We do not charge a standard restocking fee for approved returns.
A refund may be reduced or denied if a returned product has been installed, used, modified, damaged after delivery, improperly packaged, or returned with missing components.
Any deduction will be based on documented product condition or missing items and will be explained before the refund is finalized.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order promptly after delivery and before installation.
If your lighting fixture arrives damaged, defective, incomplete, or different from the item ordered, please contact:
within 14 calendar days of the confirmed delivery date.
Please provide:
- Order number
- Photos of the outer shipping packaging
- Photos of the inner packaging
- Clear photos or videos showing the issue
- Photo of the shipping label
- Description of the affected product or components
Please keep the product, components, and original packaging while your request is being reviewed.
Do not install, repair, discard, or modify the affected product before receiving instructions from Aloralamps.
For approved claims, Aloralamps will provide an appropriate resolution, which may include replacement components, replacement products, repair assistance, an approved return, or a refund.
Installation-Related Issues
Lighting fixtures should be installed by a qualified electrician according to local electrical codes and applicable installation instructions.
Damage caused by improper installation, incorrect assembly, unauthorized modification, unsuitable structural support, incorrect voltage, incompatible dimmers or bulbs, or failure to follow installation instructions is not considered a product defect.
Exchanges
We do not process direct exchanges.
If you would like a different product, please request a return for the original item according to this policy. Once the return process is completed, you may place a new order for another product.
Refunds
Once your returned product has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to the original payment method within 10 business days.
Your bank, credit card provider, or payment processor may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact:
Order Cancellations
Cancellation or modification requests must be submitted as soon as possible.
Orders may be canceled or modified within 24 hours of purchase if order processing or shipment preparation has not started.
After 24 hours, or after an order has entered processing or shipment preparation, cancellation or modification may no longer be possible.
Orders that have already shipped cannot be canceled and must follow the standard return process.
Contact Information
Aloralamps Inc
Email: support@aloralamps.com
Phone: +1 (410) 240-8062
Business Address:
611 W 6th St Ste 2800
Los Angeles, CA 90017
United States
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
Please contact our customer support team before sending any return. We will provide the appropriate return instructions to ensure your return is processed correctly.