Shipping policy
Shipping Policy
Welcome to Aloralamps.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Please review this policy before placing an order.
Order Processing
All orders are processed after payment has been successfully confirmed.
- Standard processing time is 3–7 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Some oversized lighting fixtures or larger shipments may require additional handling time before shipment.
Processing time is separate from the estimated shipping transit time.
Once your order has been prepared and shipped, you will receive a shipping confirmation email containing available tracking information.
Shipping Destinations
Aloralamps currently ships to eligible delivery addresses within the United States.
Shipping availability will be confirmed during checkout based on the delivery address and product details.
Customers are responsible for providing a complete and accurate physical delivery address. Certain oversized products may not be deliverable to P.O. Boxes or locations that cannot accommodate freight delivery.
Shipping Time
Estimated standard delivery time within the United States is generally 10–25 business days after the order has shipped.
Delivery estimates may vary depending on:
- Product size and weight
- Delivery destination
- Carrier availability
- Weather conditions
- Seasonal shipping volume
- Transportation interruptions
- Delivery appointment requirements
All processing and shipping timeframes are estimates and are not guaranteed delivery dates.
Shipping Carriers
We work with different shipping providers depending on the size, weight, destination, and delivery requirements of each order.
Shipping providers may include:
- UPS
- FedEx
- USPS
- DHL
- Freight carriers for oversized lighting products
The shipping carrier is selected based on logistics requirements. Customers may not always be able to select a specific carrier.
Shipping Costs
Shipping costs are calculated during checkout based on delivery destination, product size, product weight, and order details.
Promotional free shipping may occasionally be offered on eligible products or orders. Any applicable shipping promotion will be displayed before checkout completion.
Additional charges may apply for expedited shipping, special delivery arrangements, address changes after shipment preparation, or unsuccessful delivery attempts.
Any optional charges arranged by Aloralamps will be disclosed before confirmation.
Tracking Information
After your order has shipped, available tracking information will be sent to the email address provided during checkout.
Please allow approximately 2–5 business days for tracking information to begin updating after dispatch.
Oversized or freight shipments may receive less frequent tracking updates than standard parcel shipments.
If you do not receive tracking information within a reasonable timeframe, please contact:
Incorrect or Incomplete Address Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Please contact us as soon as possible if an address correction is required.
Address changes cannot be guaranteed after an order has entered processing, shipment preparation, or transit.
If incorrect or incomplete address information is provided:
- Delivery may be delayed
- Additional carrier charges may apply
- The shipment may be returned to the sender
- Additional shipping charges may be required before reshipment
Aloralamps is not responsible for delivery failures caused by inaccurate shipping information provided by the customer.
Delivery Appointments and Unsuccessful Deliveries
Some oversized lighting fixtures may require delivery appointments or signatures.
Customers are responsible for responding to carrier communications, scheduling required appointments, and ensuring the delivery location is accessible.
If delivery cannot be completed because the customer is unavailable, refuses the shipment, or does not respond to carrier communications, additional storage, redelivery, or return shipping charges may apply.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order promptly after delivery and before installation.
If your order arrives damaged, defective, incomplete, or different from the item ordered, please contact:
within 14 calendar days of the confirmed delivery date.
Please provide:
- Order number
- Photos of outer shipping packaging
- Photos of inner packaging
- Photos or videos showing the issue
- Photo of shipping label
- Description of the affected product
Please keep the product and original packaging while the claim is being reviewed.
Do not install, repair, discard, or modify the affected product before receiving instructions from Aloralamps.
For approved claims, Aloralamps will provide an appropriate resolution, which may include replacement parts, replacement components, repair assistance, replacement products, approved return arrangements, or refunds.
Lost Shipments
If tracking information indicates that a shipment may be lost in transit, please contact us within 14 calendar days after the latest estimated delivery date.
Aloralamps will review tracking information and coordinate with the shipping carrier.
If the carrier confirms that the shipment was lost before delivery, we will provide an appropriate resolution.
Delayed Deliveries
Delivery delays may occasionally occur due to carrier operations, weather conditions, transportation interruptions, seasonal shipping volume, or circumstances outside our reasonable control.
If a shipment is significantly delayed, please contact us and we will assist with reviewing the tracking information.
Order Changes and Cancellations
Cancellation or modification requests must be submitted as soon as possible.
Orders may be canceled or modified within 24 hours of purchase if order processing or shipment preparation has not started.
After 24 hours, or after an order has entered processing or shipment preparation, cancellation or modification may no longer be possible.
Orders that have already shipped cannot be canceled and must follow our Refund Policy.
Contact Information
Aloralamps Inc
Email: support@aloralamps.com
Phone: +1 (410) 240-8062
611 W 6th St Ste 2800
Los Angeles, CA 90017
United States
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
Please contact us before returning a product to receive return instructions and ensure your return is processed correctly.