Shipping policy

Welcome to Aloralamps.
This Shipping Policy explains how orders are processed, shipped, and delivered. We are committed to providing clear and accurate shipping information in accordance with Google Merchant Center policies.

Order Processing

All orders are processed after payment confirmation.

  • Standard processing time: 3–7 business days
  • Customized or made-to-order lighting fixtures may require additional preparation time.
  • Orders are processed Monday through Friday, excluding major holidays.

Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery times depend on the destination, carrier availability, and product type.

United States

  • Standard Shipping: 10–25 business days

Please note:

  • Delivery estimates are not guaranteed.
  • Severe weather, carrier delays, customs inspections, or peak shopping seasons may affect transit times.

Shipping Carriers

We work with multiple shipping providers depending on the size and destination of the order, including:

  • UPS
  • FedEx
  • USPS
  • DHL
  • Freight carriers for oversized items

Carrier selection is determined based on logistics requirements and delivery efficiency.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and order details.

In some cases, promotional free shipping may be offered on selected products or orders.

Any shipping promotions will be clearly displayed on the website at the time of purchase.

Tracking Information

After shipment, customers will receive a tracking number by email.

Please allow 2–5 business days for tracking information to update after the package has been dispatched.

If you do not receive tracking information within a reasonable timeframe, please contact us.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur
  • Additional carrier fees may apply
  • Orders returned due to address issues may require additional shipping charges for reshipment

Please contact us as soon as possible if you need to update your shipping address after placing an order.

Damaged or Lost Packages

If your package arrives damaged or appears lost during transit, please contact us within 7 days of delivery or the estimated delivery date.

To help us investigate with the shipping carrier, please provide:

  • Order number
  • Photos of the packaging and product (if damaged)
  • Any relevant delivery details

We will work with the carrier to review the issue and assist where possible.

Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:

  • Carrier operational delays
  • Weather conditions
  • Customs processing
  • High shipping volume periods

We appreciate your patience and understanding in these situations.

Contact Information

If you have questions regarding shipping or delivery, please contact us:

Aloralamps
Email: support@aloralamps.com
Address: 611 W 6th St Ste 2800, Los Angeles, CA 90017, United States

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)