FAQs

Welcome to the FAQ page for Aloralamps.
Below are answers to some common questions about our products, orders, shipping, and customer support.

1. What products does Aloralamps offer?

We offer a variety of indoor lighting products, including:

  • Chandeliers
  • Pendant lights
  • Wall sconces
  • Ceiling lights
  • Decorative modern lighting fixtures

Our collections are designed for residential spaces such as living rooms, dining rooms, bedrooms, staircases, and entryways.

2. How long does order processing take?

Most orders are processed within 3–7 business days after payment confirmation.

Some larger or made-to-order lighting fixtures may require additional preparation time depending on the product specifications.

3. How long does shipping take?

Estimated delivery time for standard shipping is generally 10–25 business days within the United States.

Delivery times may vary depending on carrier operations, weather conditions, and seasonal shipping volume.

4. How can I track my order?

Once your order has shipped, you will receive a tracking confirmation email with tracking details.

Please allow a few business days for tracking updates to appear after shipment.

5. Can I cancel my order?

Orders may be canceled before they enter processing or shipment preparation.

If your order has already been processed or shipped, cancellation may no longer be possible. Please contact our support team as soon as possible for assistance.

6. What should I do if my package arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery.

To help us review the issue, please provide:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

We will work with you to review the situation and provide support.

7. Do your lights support dimming?

Some products support dimming functionality, while others may not.

Please refer to the product description for detailed specifications regarding:

  • Dimming compatibility
  • Bulb requirements
  • Voltage information
  • Installation details

8. Are bulbs included with the fixtures?

Whether bulbs are included depends on the specific product.

Please check the product description page to see what is included with each fixture.

9. Can your lighting fixtures be used on high ceilings?

Many of our chandeliers and pendant lights are suitable for high ceilings and include adjustable hanging options.

For specific hanging lengths or customization requests, please contact us before placing your order.

10. Do you offer custom lighting options?

Some products may support customization options such as:

  • Hanging length adjustments
  • Color variations
  • Size selections

Availability depends on the product model. Please contact our support team for more information.

11. How can I contact customer support?

You can contact us anytime by email:

Email: support@aloralamps.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (PST)

We aim to respond to inquiries within 1–2 business days.

12. Where is Aloralamps located?

Aloralamps
611 W 6th St Ste 2800
Los Angeles, CA 90017
United States

If you have additional questions, please visit Aloralamps or contact our support team directly.