FAQs
Frequently Asked Questions
Welcome to the Aloralamps FAQ page.
Below are answers to common questions about our lighting products, ordering process, shipping, returns, installation, and customer support.
1. What products does Aloralamps offer?
Aloralamps offers a variety of indoor lighting products, including:
- Chandeliers
- Pendant Lights
- Wall Sconces
- Ceiling Lights
- Table Lamps
- Floor Lamps
- Decorative Modern Lighting Fixtures
Our collections are designed for a variety of residential spaces, including living rooms, dining rooms, bedrooms, kitchens, staircases, hallways, and entryways.
2. How long does order processing take?
Most orders are processed within 3–7 business days after payment has been successfully confirmed.
Processing time is separate from the estimated shipping transit time.
Once your order has been prepared and shipped, tracking information will be sent to the email address provided during checkout.
3. How long does shipping take?
Estimated standard delivery time within the United States is generally 10–25 business days after the order has shipped.
Delivery times may vary depending on the destination, carrier operations, weather conditions, seasonal shipping volume, and delivery requirements.
All shipping timeframes are estimates and are not guaranteed delivery dates.
4. How can I track my order?
After your order has shipped, available tracking information will be sent to the email address provided during checkout.
Please allow approximately 2–5 business days for tracking information to begin updating after dispatch.
For larger shipments, tracking updates may occur less frequently than standard parcel shipments.
If you have not received tracking information within a reasonable timeframe, please contact:
5. Can I cancel or modify my order?
Cancellation or modification requests must be submitted as soon as possible.
Orders may be canceled or modified within 24 hours of purchase if order processing or shipment preparation has not started.
After an order has entered processing or shipment preparation, cancellation or modification may no longer be possible.
Orders that have already shipped cannot be canceled and must follow our standard return process.
Please contact:
for assistance.
6. What should I do if my order arrives damaged, defective, incomplete, or incorrect?
Please inspect your order promptly after delivery and before installation.
If your order arrives damaged, defective, incomplete, or different from the item ordered, please contact us within 14 calendar days of the confirmed delivery date.
Please provide:
- Order number
- Photos of the outer shipping packaging
- Photos of the inner packaging
- Clear photos or videos showing the issue
- Photo of the shipping label
- Description of the problem
Please keep the product and original packaging while your request is being reviewed.
Do not install, repair, discard, or modify the affected product before receiving instructions from Aloralamps.
For approved claims, we will provide an appropriate resolution, which may include replacement parts, replacement components, repair assistance, replacement products, or an approved refund.
7. What should I do if my shipment appears lost?
If tracking information indicates that your shipment may be lost in transit, please contact us within 14 calendar days after the latest estimated delivery date.
Aloralamps will review the shipment information and coordinate with the shipping carrier.
If the carrier confirms that the shipment was lost before delivery, we will provide an appropriate resolution.
8. Do your lights support dimming?
Dimming compatibility depends on the specific lighting fixture, bulb, driver, and dimmer being used.
Please review the product page for information regarding:
- Dimming compatibility
- Bulb requirements
- Voltage requirements
- Driver requirements
- Installation details
When a product is described as dimmable, compatible bulbs and dimmers may still be required.
9. Are bulbs included with the fixtures?
Whether bulbs are included depends on the specific product.
Please review the product description and included-components information before placing your order.
10. Can your lighting fixtures be installed on high ceilings?
Many chandeliers and pendant lights include adjustable hanging components suitable for different ceiling heights.
Please review the product dimensions and hanging specifications listed on the product page before placing your order.
If you have questions about product dimensions or installation requirements, please contact our customer support team.
11. What is your return policy?
Eligible return requests may be submitted within 30 calendar days of the confirmed delivery date.
Returned products must generally be unused, uninstalled, unwired, and include all original components and packaging.
For returns due to personal preference, incorrect size selection, style preference, or change of mind, customers are responsible for return shipping costs.
For approved claims involving damaged, defective, incomplete, or incorrect items, Aloralamps will provide an appropriate resolution according to our Refund Policy.
All returns require prior authorization.
Please review our Refund Policy for complete return requirements and instructions.
12. Do lighting fixtures require professional installation?
Hardwired lighting fixtures should be installed by a qualified electrician according to local electrical codes and installation instructions.
Before purchasing, please review:
- Fixture dimensions
- Product weight
- Voltage requirements
- Mounting conditions
- Installation space
Damage caused by improper installation, incorrect assembly, unauthorized modification, unsuitable support structures, or incompatible electrical components is not considered a product defect.
13. How can I contact customer support?
You can contact us through:
Email: support@aloralamps.com
Phone: +1 (410) 240-8062
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
We aim to respond to customer inquiries within 1–2 business days.
14. Where is Aloralamps located?
Aloralamps Inc
611 W 6th St Ste 2800
Los Angeles, CA 90017
United States
This is our registered business address.
For return requests, please contact our customer support team before sending any package to receive the appropriate return instructions.
For additional information, please review our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.