Start with your room dimensions, ceiling height and the furniture below the light. Our size guide is a good starting point. If you’re deciding between two sizes, send us a photo and your measurements—we’ll help you compare.
Check the hanging-height range on the product page first. If you need a longer or shorter chain, rod or cable, let us know before ordering so we can confirm the right setup for your space.
It depends on the fixture and its mounting system. Send us the product name and a photo of your ceiling, along with the slope angle if you know it. We’ll check compatibility before you order.
Dimmer compatibility depends on the light source and the switch you use. Send us the fixture name and your dimmer model, and we can help check the combination.
This varies by product. Check the product details for the light source and what’s included. If you’re unsure whether a fixture uses replaceable bulbs or integrated LEDs, ask us before ordering.
Of course—tell us which fixture and finish you’re considering. We’ll check for available close-up photos or videos. Natural materials such as alabaster can vary in tone and veining, so each piece may look slightly different.
Customization is available for selected designs. Send us the size or finish you have in mind, and we’ll confirm what’s possible, along with any price difference and production time.
Allow time for both product preparation and shipping. Standard preparation is generally 3–7 days, while larger or custom pieces may take 7–15 days or longer. Shipping usually takes another 2–4 weeks. Share your installation date before ordering so we can check the schedule for your fixture.
Please take photos of the packaging and affected parts, and contact us within 72 hours of delivery. Keep the packaging while we review the issue and help arrange the next steps.
Please contact us before installing it. Our 30-day return policy applies to eligible items that are unused, uninstalled and in their original packaging. Return shipping for non-quality reasons is normally your responsibility. For a custom order, confirm the return terms before purchasing.